Last updated: November 2025
Introduction
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we (JF Law Limited trading as Medical Negligence Solicitors Direct) collect, use, store and disclose your personal data when you use our website (https://www.medicalnegligencesolicitorsdirect.co.uk/) or engage with us otherwise.
Our contact details are:
Medical Negligence Solicitors Direct
85 Tottenham Court Road, London W1T 4TQ
Phone: 0203 846 1981
Email: info@medicalnegligencesolicitorsdirect.co.uk
If you have any questions about this Privacy Policy or our data-processing practices, please contact us using the details above.
Data Controller
JF Law Limited (trading as Medical Negligence Solicitors Direct) is the data controller for the personal data you provide and for how we process it, meaning we determine the purposes and means of processing your personal data.
What Personal Data We Collect
Depending on how you use our services or website, we may collect the following categories of personal data:
- Contact information such as name, address, telephone number and email address.
- Identifiers such as IP address, online identifiers and device details.
- Information you provide when enquiring (including details relevant to a medical negligence claim).
- Communications data such as email correspondence or telephone call notes.
- Any supporting documentation provided when you engage our services.
We only collect personal data that is necessary for our purposes.
How We Collect Your Personal Data
We may collect your personal data in several ways:
- When you fill in enquiry or contact forms on our website.
- When you contact us by phone, email, live chat or post.
- When you engage our services and provide us with case-related information.
- Automatically through cookies and tracking technologies when you use our website.
- From third parties, such as referral partners, insurers, or publicly available sources, where permitted by law.
Why We Process Your Personal Data and Our Lawful Basis
We process personal data for several purposes, including:
- Responding to your enquiries and providing information about our services.
- Establishing and managing your case or client relationship.
- Conducting investigations, gathering evidence and progressing your potential legal claim.
- Complying with legal and regulatory obligations.
- Monitoring and improving our website and marketing activities.
- Marketing our services (where lawful).
Our lawful bases may include performance of a contract, consent, compliance with legal obligations or legitimate interests.
Sensitive Personal Data
In handling medical negligence matters, we may process special category data such as health information. We will do so only where lawful (for example, with explicit consent or where necessary for legal claims) and with appropriate safeguards.
Who We Share Your Personal Data With
We may share your personal data with:
- Third-party service providers who support our operations (IT providers, storage providers, email services).
- Regulators or legal authorities where required.
- Opponents, insurers, medical experts or other parties involved in progressing your claim.
- Analytics and website service providers under strict contractual conditions.
Cookies and Website Tracking
Our website uses cookies and similar technologies to collect information about your visit. We use these to support website functionality, analyse usage and, where permitted, deliver marketing.
You can manage your cookie preferences through your browser or via our cookie settings tool.
For more information, please refer to our Cookies Policy.
International Transfers of Data
Where your data is transferred outside the UK, we will ensure appropriate safeguards (such as UK-approved standard contractual clauses) are in place to protect your data.
Retention of Personal Data
We retain personal data only for as long as necessary for the purposes for which it was collected, including legal, regulatory and reporting obligations. When no longer required, data will be securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the following rights:
- The right to access your personal data.
- The right to correct inaccurate or incomplete data.
- The right to request erasure in certain circumstances.
- The right to restrict or object to processing in certain circumstances.
- The right to data portability where applicable.
- The right to withdraw consent at any time where consent is relied upon.
- The right to lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise any of these rights, please contact us using the details above.
Supervisory Authority
If you believe your data has not been handled in accordance with the law, you can raise a complaint with the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Phone: 0303 123 1113
Website: https://ico.org.uk/
Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or destruction. Our security controls are reviewed regularly.
Links to Other Websites
Our website may include links to external websites that we do not operate. We are not responsible for their privacy policies or content. You should review their privacy notices separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date and publish the revised version on our website. You should check this page periodically for any updates.
How to Contact Us
If you have questions about this Privacy Policy or how we process personal data, you can contact us at:
Medical Negligence Solicitors Direct
85 Tottenham Court Road, London W1T 4TQ
Phone: 0203 846 1981
Email: info@medicalnegligencesolicitorsdirect.co.uk